Delivery & Refunds

Delivery Costs

See online for shipping costs to your area.

Delivery Time Frames

All orders are dispatched within 72 hours from receipt unless otherwise advised
(receipt will be confirmed by an e-mail to your nominated e-mail address).

Delivery Risk

Zeosoft will retain ownership of the products you order until you have made payment in full for those products. Ownership of those products & any risk therein will pass to you on dispatch from Zeosoft.

Please ensure you have entered your delivery address carefully as our system will automatically generate a shipping label from the information you have entered on your order. In the event you have entered incorrect information, please note that Zeosoft cannot refund or resend the product and all responsibility for correcting delivery will be borne by the Customer. 

Delivery Process

Couriered deliveries will require a proof of delivery signature. Our couriers will not leave goods at an unattended address unless requested when placing your order. In this circumstance neither Zeosoft nor the courier company can be liable for loss of the shipment.

If you have requested proof of delivery and are not at the specified address when the courier calls a delivery card will be left advising you where your order can be collected.

Insurance

Couriered goods are insured by our courier companies but they have strict criteria for claims.  Please thoroughly check your order before signing for your delivery.

Damaged goods

If the couriered goods are found to be damaged in transit please advise the courier at the time of delivery or us immediately as we have a limited time to lodge a claim.

Lost Goods

If your order fails to arrive within 5 business days from receipt of a confirmation e-mail saying your order has been dispatched,
please let us know promptly.

Returns Policy and Refunds

Defective Goods

You have rights the Consumer Guarantees Act 1993 which states that any goods purchased for personal use may be returned if they are not of an "acceptable quality" (for example, if they are not fit for the purpose for which they are bought, or if they are unsafe).

Any returns under the terms of this provision, Zeosoft will provide a refund or a replacement product within a reasonable period of time at
ur expense.

General Returns

Aside from the Consumer Guarantees Act provisions if you are not completely satisfied with any product that is purchased from Zeosoft , for whatever reason, the item with the exception of some listed below may be returned, prepaid, within 14 days of purchase.
Courier charges are non-refundable.

We cannot accept returns on products that have been used or items that are not in original condition,

Returned goods can be sent to
Zeosoft
L1 9 Wynyard St,
Devonport 0624
Auckland

Please ensure you provide your contact details together with the original invoice as proof of purchase.